KKrafto
Refund & Cancellation

Refund & Cancellation Policy

Last updated: September 12, 2026

This Refund and Cancellation Policy governs all digital asset purchases, subscription memberships, and wallet transactions on Krafto, operated by Krafto Digital Technologies Private Limited, registered at Level 5, Cyber City, Hitech City, Hyderabad, Telangana 500081, India.

1. Nature of Digital Goods

Krafto provides non-tangible, irrevocable digital goods (including downloadable fonts, motion graphics packages, 3D templates, presets, ebooks, prompt archives, and API tokens). Due to the immediate delivery and downloadable nature of these files, all purchases are generally final and non-refundable once download access has been initiated or completed, except as explicitly provided in Section 2 below.

2. Eligible Refund Circumstances

A full refund or store credit replacement will be issued under the following verified circumstances:

  • Defective or Corrupted Files: If a downloadable file is corrupted, missing advertised components, or technically unusable, and our technical support team is unable to provide a working replacement within 48 hours of your report;
  • Material Misdescription: If the delivered asset significantly diverges from the previews, specifications, and descriptions displayed on the product listing page;
  • Duplicate Accidental Charges: If an inadvertent technical error causes a duplicate charge for the identical item or membership tier;
  • Fraudulent Unauthorized Transactions: Validated unauthorized transactions reported before access credentials or download tokens are redeemed.

3. Subscription Plan Cancellations

Krafto subscription tiers (Go, Pro, VIP) operate on non-recurring, one-time payment cycles for the duration of the purchased term. Because plans do not automatically charge your payment method on recurrence, cancellation is not required to prevent future recurring charges. Subscription fees already paid are non-refundable once any tier-included asset has been downloaded.

4. Krafto Wallet & Store Credit Balance

Funds deposited into a Krafto Wallet are non-transferable and non-redeemable for physical cash or bank transfers, except where required by applicable consumer protection laws. Promotional credits, coupon bonuses, or complimentary trial funds hold zero cash redemption value.

5. How to Request a Refund

To request a refund or report a defective asset, please submit a ticket through our Help & Support Center or email support@krafto.app within 7 days of purchase. Please include:

  • Your Krafto account email address;
  • Order reference number or transaction ID;
  • Product title and slug;
  • A detailed explanation of the defect, including screenshots or error logs where applicable.

6. Refund Processing Timeline

Approved refunds are processed to the original payment method (via Razorpay or Stripe) within 5 to 7 business days, subject to the processing timelines of your card issuer or banking institution.